FREQUENTLY ASKED QUESTIONS
What languages is your store available in?
The store is available in English.
How can I contact customer service?
For customer service you need to send an email at contact@wearevacant.ro or to send us a message through the Chat Box on the Home Page.
What is your contact information?
Email addresses: contact@wearevacant.ro
Instagram: @wearevacant.ro
Phone: +40730470969
Do you have retail store locations?
No, we only sell digital products on our digital web store.
What countries do you ship to?
We do not offer shipping to other countries because we only sell digital product. You will receive your product through the email address you provide.
What is the refund policy?
All purchases are final and no refunds will be issued under any circumstances. By purchasing, you are agreeing to these terms. The reason we cannot provide a refund is that once a digital good has been downloaded, it cannot be revoked.
Tell me about your store.
"We Are Vacant Music" is an European independent musical group focused on rap niches. Main coordinator, alexwav, is here to give you the best listening experience and highest quality on music production you ever had, combining European culture with the most influential sound from the States. Our artists and producers are glad to work with us, and We Are Glad to have people willing to spread all of our influence all over the rap game.
How will I receive my kits after I purchased them?
You'll be provided with a download link right after purchase. In addition, we send you a confirmation email with your download link so you can download it later if you want.
Are loop packs royalty free?
No, loop packs are not royalty free. Every beat made with one of our loops must be credited and split 50/50 any form of revenue with the producer that made them. This also includes the loops from drumkits, but not the one shot sounds.
Do you offer custom beats?
Yes. For custom beats you will need to contact us at contact@wearevacant.ro and provide us all the details of your idea and the date and hour that you'll available for a meet. We will make the beat on a call with you so that we don't have to send you too many version of the beat.
Do you offer bulk deals?
Yes, for this type of offers you can check "Bundle Packs" section at the top of the Home Page.
We also offer custom bulk deals for beats. Depending on the number of tracks that you want we will give you a custom offer (e.g. For 3 custom beats you will pay only the price of 2 of them, for 10 beats you will pay the price of 5 beats and so on).
We made it this way because we support creating albums and we don't want the price of each beat to be an impediment.
Contact us on email at contact@wearevacant.ro for custom bulk deals.
Do you have active discount codes or promotions?
We offer frequently discount codes and promotions, for you to be up-to-date with everything subscribe to our Email List, which you can find at the top of the Home Page.